Friday, September 12, 2008

Press Release: ‘Customer Trust & Confidence, Paramount for Business’ – announces CPA India

New Delhi, Sep 12, 2008 —CPA India - part of the CPA group, a leading provider of legal support services and world’s top intellectual property management specialist, has been awarded the AS/NZS ISO 9001:2000 quality management system (QMS) certification and ISO/IEC 27001:2005 Information Security Management (ISM) certification by the International Organization for Standardization (ISO) through the Australia based SAI Global.

ISO 9000 is the international standard that provides a framework for a quality management system that ensures consistency and improvement of working practices. It is based on standards, which specify a procedure for achieving effective quality management. This certification demonstrates the company’s focus on implementing a QMS system which ensures:
§ continuous improvements in quality
§ uniform quality control guidelines leading to increased customer satisfaction
§ dedicated, systematic approach to overall quality management
§ creating and maintaining a culture of quality throughout the organization

The ISO 9001:2000 Certification confirms that CPA’s Noida operations, managed in a state-of-the-art 85,000 sq. feet facility in the National Capital Region (Noida), conform to the Quality Management Standard in the off-shored and/or outsourced services domain, in this case specifically related to legal support services inclusive of intellectual property services and analytics operations.

Similarly ISO 27001, applicable to all industry sectors, is an internationally recognized structured management process to evaluate, implement and maintain an Information Security Management System (ISMS) and comprises of best practices in information security. This certification:
§ Identifies, manages and minimizes the range of threats to which information is regularly subjected
§ Ensures improved effectiveness of Information Security and enhanced security of client data confidentiality

Compliance with this class-leading certification demonstrates CPA’s commitment to making a company more secure and safeguarding the information of its customers.

“We are proud of this achievement as it is a testimony to our commitment of continuous quality improvement, foolproof risk management and customer delight. CPA will continue to break new ground, bringing greater value to customers and thereby building enduring relationships with our customers,” said Bhaskar Bagchi, Country Head, CPA India. “It is imperative that an organization in a leadership position such as ours provides a robust and class-leading quality and security environment that enhances the trust and confidence reposed in our services by our clients”, he added.

“Both certifications acknowledge our quality processes and the stringent measures we take to ensure that every solution delivered by CPA India measure up to the highest possible international standards of quality and information security. This has helped enhancing customer satisfaction on one side and achieving continual improvement in performance on the other, thereby ensuring maximum efficiency and effectiveness,” said Inder Duggal, Head of Operation, CPA India.

“I found CPA India to be a very focused team that is organized to deliver results for the overall benefit of its clients around the world. Their processes are pertinent to the tasks in hand and designed to deliver assured results. The company management is fully committed to the cause of quality and provides the right leadership for an effective organization.” said Maj. Gen. Vinod K. Khanna, Principal QMS Auditor for SAI Global. He added “Overall CPA India gives great confidence about its ability to deliver as per the customer expectations and achieve total satisfaction amongst them as also creates value addition. The company has now got the coveted ISO 9001 certificate. This certificate should provide the requisite impetus for attaining even higher levels of organizational excellence.”

About CPA
With clients in over 100 countries, CPA is a leading provider of outsourced legal support services and the world's top intellectual property (IP) management specialist. Founded in 1969, CPA provides lifecycle management services for intellectual property such as patent, design and trademark searching, watching, renewals, and portfolio strategy. CPA is also a leader in the growing market for outsourced contract management and litigation support services, helping law firms and corporations to realize value by managing risk, cost and capacity. CPA employs over 1,100 people in 16 offices in 8 countries.

CPA started operations in India in 2005, through its acquisition of Intellevate, which formed its India operation in 2003. CPA India has over 350 employees that include lawyers, engineers and other specialized domain experts and currently operates from a state-of-the-art office in the National Capital Region spread across 85,000 sq. feet (in Noida). The Black Book of Outsourcing, in their global LPO survey earlier this year, recognized CPA as ranking number 1 in categories of Contract and Legal Document Review, Innovation, Trust, Reliability and Brand Image.

About SAI Global
SAI Global Limited, one of the world’s leading business publishing, compliance, training and assurance organisations, is a public company traded on the Australian Stock Exchange with revenues of over $200M annually. With offices throughout North America, Mexico, Europe, Australia, New Zealand, India, Indonesia, the United Kingdom, Africa and Asia, SAI Global delivers an integrated range of standards and business improvement related products and services ranging from quality and occupational health and safety systems to information security, risk and environmental management


For more information, please contact:


Priyanka Sharma
Head – Corporate Communications

Mobile: 098102-96660