Monday, May 03, 2010

Press Release: CPA Global one of biggest climbers in Global Outsourcing 100 - Continues to achieve highest position of any pure-play

CPA Global has achieved the highest position of any pure-play legal services outsourcing provider* in the International Association of Outsourcing Professionals’ (IAOP) Global Outsourcing 100 for the second year running.

CPA Global was also one of the fastest climbers in the prestigious top 100 listing - which covers the leading players in all disciplines of outsourcing, including the largest IT and business process outsourcing (BPO) companies. Amongst this diverse group, CPA Global rose to 42nd place this year from 60th in 2009.

Companies selected for the Global Outsourcing 100 are included and ranked based on quality following a rigorously judged application process that examines multiple criteria. They are assessed on four critical characteristics: size and growth, customer references, organisational competencies, and management capabilities.

Leah Cooper, CPA Global’s Head of Legal Services Outsourcing, said: “LSO is growing rapidly and bringing significant change to the legal services sector. Our impressive rise up the IAOP rankings reinforces CPA Global’s leadership position as well as increasing industry appreciation of the benefits of LSO. I am delighted by our strong showing in this important listing as it reflects positively on the quality of service we provide and our levels of customer satisfaction.”

Michael Corbett, chairman of the Global Outsourcing 100 judges panel, commented: “Being named in the Global Outsourcing 100 is a great achievement, particularly given the strong competition from such a diverse range of outsourcing providers in both well established and newly emerging sectors. CPA Global should be proud of gaining recognition of their excellence in outsourcing, and being one of the biggest climbers this year.”

CPA Global was also identified in the 2010 Global Outsourcing 100 list as one of the top ten providers to the pharmaceutical sector and one of the top 20 providers to the technology sector.

CPA Global’s inclusion in the IAOP rankings follows its success in the Brown & Wilson Group Black Book of Outsourcing in 2009, where it achieved more first place ‘quality’ rankings than any other LSO provider, including client relationships, outsourcing implementation, scalability and adaptability, and ‘marginal value adds’, which rates how well predicted cost savings are delivered. CPA Global was also recognised last year by the UK’s National Outsourcing Association for its innovative work with Rio Tinto, saving the mining company more than 20% of its legal spend.

Note: * CPA Global defines ‘pure-play legal services outsourcing provider’ as a company whose sole outsourcing focus is in legal services rather than more general IT and business process outsourcing, etc.

Media Contacts

CPA Global
UK: Steve Clark +44 (0)1784 224 351,
Rob Coveney +44 (0)1784 224 557,
US: Julie Mandell +1 (571) 227-7025,

Kimberly Maneeley +1.845.452.0600, ext. 104,

About CPA Global
CPA Global is the world's leading provider of legal services outsourcing, including document review, transaction support, contract solutions, legal research, and intellectual property (IP). With offices across Europe, the United States, Asia and the Pacific, CPA Global supports many of the world’s best known corporations and law firms with a diverse set of legal and IP specific requirements, helping them to realise value by managing risk, cost and capacity.

Founded in Jersey, Channel Islands in 1969, CPA Global today employs around 1,500 people in 15 offices in ten countries, serving clients’ needs in over 100 countries. CPA Global has offices in key city locations such as London, Paris, Munich, Washington DC, Sydney, Hong Kong and New Delhi; and has strategic partnerships covering a number of other important markets, including Japan and Korea. The company has extensive operations in India, with some 650 people in two state-of-the-art legal services delivery centres in the Noida and Gurgaon districts of Delhi. The company's focus on quality and security in its Indian legal services outsourcing business is underlined by its certifications in ISO 9001 for operational quality and ISO27001 for IT security.

For further information visit:

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organisation and advocate for the outsourcing profession. With more than 100,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit

About The Global Outsourcing 100
The International Association of Outsourcing Professionals® (IAOP®) is in its fifth year of compiling its annual ranking of the world’s best outsourcing service providers and advisors – The Global Outsourcing 100.
The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services — not just information technology and business process outsourcing, but also facility services, real estate and capital asset management, manufacturing and logistics. They include not only today’s leaders, but tomorrow’s rising stars.