Tuesday, November 23, 2010

Will Philippines challenge India as the next LPO destination?

Infosys recent announcement of expanding its legal outsourcing operations to Manila have made many question about cost effectiveness of this new destination. Philippines like India have a legal system that is similar to US. Also its talent pool is English speaking and is offering its services at a pittance when compared with US lawyers. So does this mean that LPO industry in India is under threat?

India LPO domain has now reached a point where they have established a strong hold not only in terms of doing quality work but also in improvising the process of doing it. Certification such as ISO 9001:2008 testify the quality while the increasing level of complexity of work meted out to some of the LPO units talk about the skill workforce present in India. Though Philippines has a similar law infrastructure India on the other hand has a huge talent pool which is already on its path of growing the LPO sector.