Brown-Wilson Group's 2008 LPO vendor survey ranks CPA number one in Contract & Legal Document Review, Innovation, Trust, Reliability and Brand Image
London, 25 June 2008—CPA, the leading provider of outsourced legal support services and the world's top intellectual property (IP) management specialist, announced today that it has been awarded the top ranking in the "Contract & Legal Document Review" category and the number two overall position in the 2008 Black Book of Outsourcing’s Top Legal Process Outsourcing (LPO) Vendors survey.
The Black Book survey, produced by the Brown-Wilson Group, Inc, ranks providers of outsourced sales processes and services. Over 80 LPOs worldwide competed for Top Ten honours in 2008.
"Our survey results demonstrate that CPA has clearly impressed clients with its high level of innovation, trust, and reliability," said Doug Brown, managing partner of Brown Wilson Group and co-author of The Black Book of Outsourcing (Wiley Publishers). "Law firms and corporate legal departments look closely at these critical areas when choosing which legal process outsourcing providers with whom to partner."
The Black Book survey also lays out the increasingly compelling case for LPO. "The principal benefits to the legal sector of any form of outsourcing remain increased levels of service, freeing management time, access to expertise, and cost reductions," the survey concludes.
In addition to its overall number two ranking and its number one ranking in the contract and legal document review category, CPA ranked first in the following individual categories:
- Innovation: Vendor technology helps clients compete more effectively and generate larger revenues/profits.
- Training: Leadership provides significant and meaningful training opportunities for employees and clients.
- Trust: Trust in vendor’s enterprise reputation to effectively deliver ideal business results
- Reliability: Online reliability is maximized and downtimes are minimized
- Brand Image: Maintains high image and reputation so that customer law firms, corporations and other buyers of LPO services openly reference their LPO as a team member
- Marginal Value Adds: Provides true business transformation opportunities to the buyer
Commented Chris Veator, CPA’s Executive Vice President of Legal Services: "CPA’s high rating by Black Book as one of the world’s top LPO consultants is a clear acknowledgement of the superior service we offer our clients and the rapidly growing strength of our outsourcing offering. To be recognized by our clients is the true test of our quality and the value of our services. "
Veator continued: "At a time when the global economy is entering uncharted territory, more companies are aggressively seeking innovative ways to increase their capacity while reducing the cost of doing business; outsourcing is a cutting edge solution to these challenges. For CPA to be ranked as number one in the categories of Trust, Innovation, and Training affirms our commitment and investments in being the LPO provider of choice. The rankings illustrate that CPA is the right choice for companies looking to outsource elements of their legal operations to third-party providers."
The Black Book of Outsourcing is the foremost ranking authority and most extensive perception study on outsourcing firms. Outsourcing firms are ranked by a rigorous three-step process to ensure candid and thorough performance data. Overall, CPA was ranked second out of more than 80 firms worldwide and is considered a top-tier vendor in the LPO industry.
About CPA: With clients in over 100 countries, CPA is a leading provider of outsourced legal support services and the world's top intellectual property (IP) management specialist. Founded in 1969, CPA Global provides lifecycle management services for intellectual property such as patent, design and trademark searching, watching, renewals, and portfolio strategy. CPA is also a leader in the growing market for outsourced contract management and litigation support services, helping law firms and corporations to realize value by managing risk, cost and capacity. CPA employs over 1,100 people in 16 offices in 8 countries. For further information visit: www.cpaglobal.com/legal_services
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Media Contacts
Rob Stichbury, Business Development Director 01784 495751 rstichbury@cpaglobal.com
James Clasper, Brunswick Group, 020 7404 5959 jclasper@brunswickgroup.com
