Thursday, May 21, 2009

Press Release: The Global Outsourcing 100 – another feather in the cap of CPA Global

International Association of Outsourcing Professionals (IAOP) recognized CPA Global as one of the world's top outsourcing providers.
CPA Global was placed in 60th place overall, the highest position of any pure-play LPO provider in the IAOP's 2009 Global Outsourcing 100 rankings of outsourcing providers -- including the major business process and IT outsourcing companies. CPA Global was also among the top ten of privately owned outsourcing companies. This decision came after following a rigorous analysis from an independent panel of judges on areas including the company's size, growth, certifications and customer references.
CPA Global's Executive Vice President, Legal Support Services, Chris Veator, said: "We are delighted to have been recognized as a leader in legal process outsourcing in the IAOP's Global Outsourcing 100 list. Our high ranking reflects not only the scale and quality of our operations, but also our commitment to delivering excellent service to our clients, who include some of the world's biggest corporations and law firms. The comprehensive range of services we provide, our stringent quality assurance metrics, strict security controls and the high caliber of our people are also critical factors in CPA Global achieving a leadership position in the LPO market."
Jagdish Dalal, chairman of the Global Outsourcing 100 judges panel, commented: "Each year the competition to be named to the top 100 companies continues to reach higher levels, as the outsourcing industry continues to grow and mature in many markets. Getting named to The Global Outsourcing 100 is a great recognition, particularly given the strong competition. CPA Global should be proud of achieving excellence in their field."
CPA Global was also named as one of the top five companies by industry focus in the pharmaceutical sector and one of the top 20 companies by industry focus in the services and technology sectors in the 2009 Global Outsourcing 100 list.
About CPA Global
With clients in over 100 countries, CPA Global is one of the world's leading providers of legal process outsourcing (LPO) services. Now celebrating its 40th year of operations, CPA Global provides lifecycle management services for intellectual property such as patent, design and trademark searching, watching, renewals, and portfolio strategy. CPA Global is also a leader in the growing market for outsourced document review, contract management and litigation support services, helping law firms and corporations to realize value by managing risk, cost and capacity. Founded in Jersey, Channel Islands in 1969, CPA Global today employs some 1,200 people in 16 offices in eight countries.
CPA Global's Indian operations employ more than 500 people in two state-of-the-art LPO centers in the Noida and Gurgaon districts of Delhi. The company's focus on quality and security in its Indian LPO business is underlined by its certifications in ISO 9001 for operational quality and ISO27001 for IT security. For further information visit:
About The Global Outsourcing 100(TM)
The International Association of Outsourcing Professionals (TM) (IAOP(TM)) is in its fourth year of compiling its annual ranking of the world's best outsourcing service providers and advisors -- The Global Outsourcing 100. As part of The Global Outsourcing 100, IAOP also introduced a new list for the first time in 2009, The World's Best Outsourcing Advisors.
The Global Outsourcing 100 and its sub lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services -- not just information technology and business process outsourcing, but also facility services, real estate and capital asset management, manufacturing and logistics. They include not only today's leaders, but tomorrow's rising stars.
The World's Best Outsourcing Advisors, new for 2009, is geared specifically to companies that are outstanding global outsourcing advisors and consultants. In addition to being part of The Global Outsourcing 100, the new list of advisors ranks the top consultant, legal and related advisory firms globally, and is a valuable reference tool for companies needing expert advice and guidance with their outsourcing projects. IAOP also added in 2009 The Global Outsourcing 100 Plus industry-wide report featuring applicant company profiles and rankings with industry insights. The additional report is available for purchase.
About IAOP
The International Association of Outsourcing Professionals(TM) (IAOP(TM)) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 100,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit

Two Interpretations of the Same Reality

Mark Ross, brings forth two different points of view in his article with respect to the future of the legal profession. On the one hand, Richard Susskind, renowned authority on future trends impacting the legal profession and author of "The End of Lawyers? Rethinking the Nature of Legal Services," sees a wave of change happening in the legal domain owing to currently jeopardized economic situation. On the other hand, Keith Wetmore, Morrison and Foerster Chairman, sees the maintenance of status-quo in the legal terrain after the economy revives. While the former sees a change in perspective regarding legal services, their delivery and technology connected with it, the latter is of the opinion that antiquity would continue as ever.

Richard Susskind foresees a rapid and fundamental change in terms of delivery of legal services. This change in his opinion is an outcome of current economic crisis. The legal market will become a “buyer’s market” with clients paying focused attention on mitigating costs, enhancing quality and finding alternative ways of sourcing work. Lawyers will have to find more innovative ways to sell their services and make them cost-effective. One of the ways suggested by Susskind is through collaboration. Social networking tools would be used to do much of the work that was otherwise done by the law firms. Another path breaking change that Susskind envisages is the commoditization of legal services. Many of the legal tasks will become standardized and systematized. Accordingly it would be outsourced or offshored depending on the benefits accrued by adopting either of the option.
At loggerheads is the opinion voiced by Keith Wetmore. “I think it’s wrong to say things have fundamentally changed. The world economy will grow again and when it does clients will need lawyers to advise in that growth”. He believes that basic law firm set-up will continue without many changes, though he does recognize that recent layoffs “highlight some of the short-term tweaks that are taking place”. He blames the dysfunctional aspect of the set-up to the absence of attrition. “The entire law firm model is built on a number of assumptions. One of which is that there will be 20 to 23 per cent attrition of associates year-in, year-out. Without that attrition, the entire system collapses”. Thus Wetmore is convinced that traditional law firm will continue to operate provided the economy grows and there are high rates of attrition.

Law firms to go in for a cylindrical makeover

Major law firms in US, Canada and Australia have a pyramidal set-up. The top echelons are occupied by the partners who are supported by an army of supporting staff constituted by associates, counsel and non-equity partners placed at the bottom. Ron Friedmann in his article talks about an alternative structure in order to make the entire set-up efficient and cost effective.

A cylindrical structure according to Ron will help in reducing the base of the law firm. In other words, one needs to examine the battalion created to support the top stakeholders in a well detailed manner so that high costs involved in its maintenance as well as infrastructure can be controlled. One of the possible ways suggested by the author is outsourcing. The pyramid can do away with its huge base and instead create a system wherein routine and simple legal tasks can be outsourced or offshored and the management can work on cases and issues that require a specialized legal expertise. Offshore units with their benefits such as the ability to scale-up operations in a cost effective manner, 24 hour work day, and a willing workforce can prove to be instrumental in this image makeover. “No longer will there be armies to support a few generals”.

The cylindrical structure will not only further enhance the productivity and quality of large law firms but it will also make the clients reap the benefits of smart work culture at leading offshore based providers of quality legal support services. Such offshore companies employ talented lawyers and engineers who are only too keen on working for and being associated with marquee law firms from the developed world. What is seen as “grunt work” by associates in the law firms is seen as a fantastic opportunity to learn about the practice of common law overseas. As with all things, attitude matters and American, Canadian and Australian law firms only stand to gain by tapping the positive attitude.

Thursday, May 14, 2009

Press Release: CPA Global delivers new standard in document review services with DiscoveryMetrics™ analytics technology

CPA Global delivers new standard in document review services with DiscoveryMetrics™ analytics technology

CPA Global, one of the world’s leading providers of legal outsourcing services, has partnered with Casewerx Development, LLC (Casewerx) to provide corporate legal departments and law firms with a new industry standard for managed document review services.

The partnership enables CPA Global to further enhance their best-in-class document review services with a customised version of Casewerx’s DiscoveryMetrics – one of the industry’s first, platform-independent, web-based document review analytics technologies. CPA Global’s proprietary service delivery methodology and unmatched approach to quality control combined with their unique implementation of DiscoveryMetrics ensures unrivalled accuracy, transparency, cost efficiency and predictability.

CPA Global is the first legal process outsourcing (LPO) provider to introduce DiscoveryMetrics analytics technology.

Commenting on the new partnership, Brandon Daniels, Associate Vice President of Legal Solutions for CPA Global, said: “DiscoveryMetrics brings ground-breaking, web-based analytics technology that we can use to measure any project on any major document review platform. CPA Global has engineered and perfected a document review methodology that delivers high quality, defensible results - and we have worked closely with Casewerx to custom-tailor DiscoveryMetrics to optimise and measure that process. Our clients have been very enthusiastic about our process, our technology and our results.”

Manny Guerrero, a Partner with Casewerx Development, LLC, said: “We are excited to be working with the thought-leaders at CPA Global and to have DiscoveryMetrics as an integral part of their document review solution. CPA Global is the first LPO provider to bring DiscoveryMetrics to market and we are delighted to partner with them to tailor our product to reflect their unmatched quality process. CPA Global’s carefully engineered, metrics-driven document review process provides enhanced transparency while dramatically reducing document review costs. On one of their current projects, CPA Global is saving a corporate client over $15 million in document review fees.”

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About CPA Global
With clients in over 100 countries, CPA Global is one of the world’s leading providers of legal process outsourcing (LPO) services. Now celebrating its 40th year of operations and with offices across the United States, Europe, Asia and the Pacific, CPA Global is well placed to support attorney firms and corporate clients with a diverse set of legal and IP specific needs.

CPA Global provides lifecycle management services for intellectual property such as patent, design and trademark searching, watching, renewals, and portfolio strategy: and is also a

leader in the growing market for outsourced document review, contract management and litigation support services, helping law firms and corporations to realise value by managing
risk, cost and capacity. CPA Global’s leadership position is underlined by its ranking in the 2008 Black Book of Outsourcing as the number one LPO provider for contract and legal document review.

Founded in Jersey, Channel Islands in 1969, CPA Global today employs some 1,200 people in 16 offices in eight countries. For further information, please visit:

About Casewerx Development, LLC.
Casewerx Development, LLC is a software development and consulting firm specializing in litigation technology. Over the last fifteen years, the principals of Casewerx have developed industry-leading collaboration software used by thousands of litigators in nearly half of the AmLaw 100 firms. With DiscoveryMetrics, one of the industry’s first platform-independent, web-based analytics tool for document review, Casewerx continues to deliver highly innovative, provocative, and cost-saving litigation technologies to the legal market. DiscoveryMetrics enables corporate legal departments to dramatically reduce document review costs, without sacrificing quality, compliance or outside counsel oversight. With advanced productivity, quality and financial analytics, DiscoveryMetrics allows Law Firms, LPOs and Managed Review providers to collaborate and deliver transparent, high quality document review services at much lower, much more predictable costs. For more information, please visit

Media Contacts

CPA Global
US: Julie Mandell +1 (571) 227-7025,
UK: Steve Clark +44 (0)1784 224 351,
Rob Coveney +44 (0)1784 224 557,

Casewerx US: Manny Guerrero +1 (908) 868-4033,

Monday, May 11, 2009

Legallyours featured in the Top 100 Outsourcing Resources list of oDesk

Legallyours featured in the 100 Best Outsourcing and Offshoring Blogs & Resources list created by the oDesk blog.

oDesk deals with online work teams providing the best business model for both buyers and providers.

The blog was one of the five chosen blogs that specificallytalks about issues regarding the LPO space. The web served as the universe from which five blogs were chosen under the general topic of LPO. These blogs are considered by the oDesk as the best resource for all information and opinion related to outsourcing and offshoring. With scores of blogs available in the web dealing with LPO industry, featuring in this list comes as recognition of the work done by the author. The best article according to the oDesk is “More than 100 Law Firms and Legal Departments used LPO”.