Monday, May 07, 2007

LPO: Regulatory Framework Mooted!

Mark Ross, of LawScribe has an interesting though a self-confessed controversial post on the need for a regulatory framework for the LPO vendors. Mark laments, and reasonably so, about too many self-styled LPO providers, mostly tiny in size, who are a potential risk to everyone (LPO providers) that is here with serious intentions.

Though his concern is serious, Mark's proposed round-table conference sounds, if I may say, elitist! My favorite was this
"4) A willingness to undergo an independent verification of the company's Indian offices. " - To satiate my curosity, I went to LawScribe's website onto the Office Locations page but found no address, not even a telephone number, of their Indian office - only the city name is mentioned.

That apart, I agree that “fly by night” operators should not be allowed to tarnish the repute of committed players. However, it doesn't seem likely that anyone will admit to an audit (independent) of their facility, staff, client list etc. Not anytime soon, that is.

Tuesday, May 01, 2007

LPO: Getting the Troops Ready!

As with any other new space ("sunrise industry"), LPO in India is facing some trained talent crunch. Similar to what happened in the Information Technology (IT) sector in India in the 1990s, LPO is seeing some entrepreneurs trying to fill in the training gap. is one, though it isn't possible to comment just yet on the training efficacy and/or effect on employability upon receiving their certification.

Similar to what happened in IT, there is an increasing mention of the need for Industry-Academia participation in preparing a workforce to propel the nascent LPO industry into the next phase. Pangea3 and Mindcrest, two of the leading LPO companies, recently spoke about their efforts at having their staff trained by faculty from leading law schools in the US. The same piece also has comments from Indian law academicians.

Whether or not there appear NIITs and Aptechs for the LPO space remains to be seen...